{"id":13188,"date":"2024-12-18T14:45:13","date_gmt":"2024-12-18T19:45:13","guid":{"rendered":"https:\/\/www.3playmedia.com\/case-studies\/pitt-student-success-live-captioning\/"},"modified":"2025-08-12T17:57:55","modified_gmt":"2025-08-12T17:57:55","slug":"pitt-student-success-live-captioning","status":"publish","type":"case_studies","link":"https:\/\/www.3playmedia.com\/case-studies\/pitt-student-success-live-captioning\/","title":{"rendered":"University of Pittsburgh: Live Captioning for Student Success"},"content":{"rendered":"\n
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Case Studies<\/a><\/div>\n<\/div>\n\n\n\n
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University of Pittsburgh: Live Captioning for Student Success<\/h1>\n\n\n

The University of Pittsburgh\u2019s Disability Resources and Services (DRS) office<\/a> is committed to ensuring equal access to educational and campus resources for students with disabilities. By providing tailored accommodations and support services, the DRS team fosters academic success and personal growth while promoting inclusivity across the university.<\/p>\n\n\n\n

Partnering with 3Play Media has enabled the university to offer reliable, high-quality live captioning, supporting its mission to support all students in their educational journey.<\/p>\n<\/div>\n\n\n\n

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The University of Pittsburgh\u2019s Disability Resources and Services (DRS) office<\/a> is committed to ensuring equal access to educational and campus resources for students with disabilities. By providing tailored accommodations and support services, the DRS team fosters academic success and personal growth while promoting inclusivity across the university.<\/p>\n\n\n\n

Partnering with 3Play Media has enabled the university to offer reliable, high-quality live captioning, supporting its mission to support all students in their educational journey.<\/p>\n\n\n\n

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\u201cIntegrations with platforms like AIM and Panopto have been game-changers for our team\u2019s efficiency and effectiveness in managing live captioning. With AIM, we can streamline scheduling, making it simple to coordinate captioning requests directly with 3Play Media. This saves time and minimizes errors, allowing us to meet student needs reliably.\u201d<\/h2>\n\n\n\n
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Chad Jurica, Ed.D, Disability Specialist<\/strong><\/p>\n\n\n\n

University of Pittsburgh<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

The Challenge<\/strong><\/h3>\n\n\n\n

Making educational content accessible is central to the DRS office\u2019s mission, and live captioning plays a critical role for students who rely on text-based content to engage in lectures and discussions.<\/p>\n\n\n\n

However, growing demand for live captioning services presented operational challenges, including delays in processing requests and ensuring timely delivery. Previous vendors did not meet the DRS team\u2019s need for a streamlined solution that could provide efficiency, accuracy, and integration with existing platforms.<\/p>\n\n\n\n

The institution sought a reliable vendor with an effective solution that could offer live captioning to improve comprehension, engagement, and participation in both in-person and recorded sessions.<\/p>\n\n\n\n

Growing Demand<\/h2>\n\n\n\n

Rising demand for live captioning prompted the need for a reliable, efficient solution that would handle operational challenges.<\/p>\n\n\n\n

Streamlined Workflow with AIM Integration<\/h2>\n\n\n\n

Integrating 3Play Media\u2019s live captioning with AIM has transformed the workflow and process for University of Pittsburgh DRS. Automated requests and seamless workflows ensure faster, more accurate support, reducing delays and empowering students and staff alike.<\/p>\n\n\n\n

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Step 1:<\/strong><\/p>\n\n\n\n

Student requests real-time accommodations for their courses in AIM.<\/p>\n<\/div>\n\n\n\n

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Step 2:<\/strong><\/p>\n\n\n\n

In AIM, staff assigns requests to 3Play Media (this is the only thing you need to do!)<\/em><\/p>\n<\/div>\n\n\n\n

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Step 3:<\/strong><\/p>\n\n\n\n

3Play Media automatically schedules and staffs requests for the entire semester.<\/p>\n<\/div>\n\n\n\n

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Step 4:<\/strong><\/p>\n\n\n\n

3Play Media sends a static captioning URL to AIM that can be used for the entire course.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Learn more about the AIM integration<\/a><\/div>\n<\/div>\n\n\n\n

The Solution<\/strong><\/h3>\n\n\n\n
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To meet these challenges, the DRS office implemented 3Play Media\u2019s live captioning solution. The integration with the university\u2019s existing platforms, AIM and Panopto, proved to be a game-changer and allowed for:<\/p>\n\n\n\n