{"id":13798,"date":"2025-07-28T16:47:57","date_gmt":"2025-07-28T16:47:57","guid":{"rendered":"https:\/\/www.3playmedia.com\/?page_id=13798"},"modified":"2025-11-11T21:13:14","modified_gmt":"2025-11-11T21:13:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.3playmedia.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
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FAQs<\/h1>\n\n\n

Read pre-customer frequently asked questions about 3Play Media.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Frequently Asked Questions<\/h2>\n<\/div>\n\n\n\n
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Have a question not answered here? Let us know!<\/p>\n<\/div>\n\n\n\n

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Ask a Question<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Select a Category:<\/h3>\n\n\n\n
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What Does 3Play Media do?<\/a><\/div>\n\n\n\n
how does 3play media compare?<\/a><\/div>\n\n\n\n
pricing & billing<\/a><\/div>\n\n\n\n
working with 3play media<\/a><\/div>\n\n\n\n
accuracy & quality<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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What Does 3Play Media Do?<\/h2>\n\n\n\n
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Back to top<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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What is 3Play Media?<\/summary>\n
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3Play Media is a leading provider of video accessibility and localization solutions, using proprietary AI technology and human expertise to deliver high-quality services like closed captioning<\/a>, subtitling<\/a>, dubbing<\/a>, and audio description<\/a> at scale.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What languages do you support?<\/summary>\n
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We support captioning, subtitling, dubbing, transcription, and audio description in 50+ languages, including Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Arabic, and many more.<\/p>\n\n\n\n

See our full list of supported languages<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do you integrate with video platforms and other systems?<\/summary>\n
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We integrate with dozens of video platforms (e.g. YouTube, Vimeo, Kaltura), lecture capture systems (e.g. Mediasite, Panopto), learning management systems (e.g. Blackboard, Canvas), and cloud storage (e.g. Google Drive, Dropbox, Box). These integrations can be set up in a matter of minutes and greatly simplify your workflow.<\/p>\n\n\n\n

See full list of integrations<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What services do you offer?<\/summary>\n
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3Play Media offers a full suite of video accessibility and localization services, including closed captioning (pre-recorded and live), transcription, subtitling, dubbing, and audio description.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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How Does 3Play Media Compare?<\/h2>\n<\/div>\n\n\n\n
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How does your accuracy compare to other vendors?<\/summary>\n
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Other vendors claim 99% accuracy, but test results show that many don\u2019t live up to their claims\u2014not even close:<\/p>\n<\/div>\n\n\n\n

Company<\/strong><\/th>Advertised<\/strong><\/th>Actual Accuracy<\/strong><\/th>Source<\/strong><\/th><\/tr><\/thead>
Rev<\/td>99%<\/td>85% \u2013 94%<\/td>Rev Analysis<\/a><\/td><\/tr>
Verbit<\/td>99.9%<\/td>95%- 96%<\/td>Verbit Analysis<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/details>\n\n\n\n
How consistently do you meet turnaround deadlines?<\/summary>\n
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We provide a range of turnaround options (down to 2 hours), but what sets us apart is our proven ability to consistently meet those deadlines. Historically, we have met 99.72% of 4-day turnaround, 99.77% of 48-hour turnaround, and 99.62% of 24-hour turnaround. In the rare case that a file is overdue, we automatically discount to the achieved turnaround level.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do you compare to Rev?<\/summary>\n
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Please see the detailed comparison of 3Play Media versus Rev<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How do you compare to Verbit?<\/summary>\n
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Please see the detailed comparison of 3Play Media versus Verbit<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How are 3Play Media, Captionmax, and NCC related?<\/summary>\n
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The acquisition of Captionmax and its subsidiary NCC in February 2022 immediately scaled 3Play Media’s operations and broadened its capabilities, particularly in live captioning and media accessibility.<\/p>\n\n\n\n

By combining their complementary strengths, 3Play Media can now accelerate product innovation and provide a complete suite of tools and services for customer peace of mind in the rapidly changing media landscape. Learn more about the acquisition<\/a>.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Pricing & Billing<\/h2>\n\n\n\n
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Back to top<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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What pricing plans do you offer?<\/summary>\n
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We offer three pricing plans<\/a> to suit your needs. The Express plan is for light captioning\/transcription needs and basic publishing requirements. The Pro plan is for steady captioning\/transcription needs and more advanced features.The Enterprise plan is for heavy captioning needs, advanced features, and custom configurations.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do you offer volume discounts?<\/summary>\n
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Yes, volume pricing is available with the Enterprise plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What are the billing options?<\/summary>\n
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You can either pay by credit card or get an invoice.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a yearly contract or licensing fee?<\/summary>\n
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A contract is not required, and you only pay for what you use.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do I have to pay extra for speaker identification, sound effects, or non-speech elements?<\/summary>\n
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No, these features are always included.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do I have to pay for the interactive transcript and other plugins?<\/summary>\n
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Plugins are included with the Enterprise plan.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Do you charge separately for transcription and captioning?<\/summary>\n
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No, our price includes both captions and transcripts in over 50 different output formats<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is the price the same for audio and video files?<\/summary>\n
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Yes, we treat audio and video files the same way.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a minimum commitment?<\/summary>\n
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The Express plan has no minimum. The Enterprise plan<\/a> has a minimum initial commitment.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a minimum video or audio file duration?<\/summary>\n
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There is a 1-minute minimum for Closed Captions and Audio Description services, and a 5-minute minimum for Subtitling and Dubbing services. Service charges round up to the next minute.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Working with 3Play Media<\/h2>\n\n\n\n
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Back to top<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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How do I submit video\/audio files?<\/summary>\n
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We offer several ways to submit video\/audio files for processing:<\/p>\n\n\n\n