{"id":15059,"date":"2022-07-20T09:00:00","date_gmt":"2022-07-20T13:00:00","guid":{"rendered":"https:\/\/www.3playmedia.com\/blog\/canadian-crtc-caption-laws\/"},"modified":"2025-08-08T21:47:24","modified_gmt":"2025-08-08T21:47:24","slug":"canadian-crtc-caption-laws","status":"publish","type":"post","link":"https:\/\/www.3playmedia.com\/blog\/canadian-crtc-caption-laws\/","title":{"rendered":"Canadian CRTC Caption Laws"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-dark alignfull p-post-header has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained has-background is-style-dark--1\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);background-image:url(&#039;\/wp-content\/themes\/core\/assets\/media\/backgrounds\/hero-wave-blog.svg&#039;);background-position:50% 50%;background-size:cover;\">\n\t<div class=\"wp-block-group aligngrid has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<div class=\"wp-block-buttons aligngrid is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t<div class=\"wp-block-button is-style-ghost is-style-reversed is-style-ghost--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/blog\">Blog<\/a><\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\n\t\t<hr class=\"wp-block-separator has-alpha-channel-opacity aligngrid\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0\"\/>\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-columns are-vertically-aligned-center aligngrid is-layout-flex wp-container-core-columns-is-layout-008400e6 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0\">\n\t\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"padding-bottom:0;padding-top:0;\" class=\"is-style-category wp-block-tribe-terms\"><ul class=\"wp-block-tribe-terms__list\"><li class=\"wp-block-tribe-terms__term\"><span class=\"wp-block-tribe-terms__link t-category\">Captioning<\/span><\/li><\/ul><\/div>\n\n\t\t\t\t<h1 style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:0;\" class=\"alignwide wp-block-post-title\">Canadian CRTC Caption Laws<\/h1>\n\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9116416d wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30)\"><div class=\"has-text-align-left wp-block-post-author-name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/3playmedia\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">3Play Media<\/a><\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<p>\u2022<\/p>\n\t\t\t\t\t\n\n\t\t\t\t\t<div class=\"has-text-align-left wp-block-post-date has-10-font-size\"><time datetime=\"2022-07-20T09:00:00+00:00\">July 20, 2022<\/time><\/div><\/div>\n\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"alignfull alignfull wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"500\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-28.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-radius:1rem;object-fit:cover;\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-28.jpg 1400w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-28-300x107.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-28-1024x366.jpg 1024w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-28-768x274.jpg 768w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n                                                <p style=\"text-align: center;\"><a href=\"https:\/\/www.3playmedia.com\/blog\/fr-la-legislation-canadienne-du-crtc-sur-les-sous-titres\/\" rel=\"noopener\"><strong>Read this blog in French | Lire ce blog en fran\u00e7ais<\/strong><\/a><\/p>\n<hr \/>\n<p>While certain provinces boast some of the <strong><a href=\"https:\/\/www.3playmedia.com\/blog\/aoda-compliance-a-primer-on-canadian-accessibility-standards\/\">most progressive accessibility laws in Canada<\/a><\/strong>, the Canadian d\/Deaf and hard of hearing population has been advocating for more advanced closed captioning standards across the nation since the 1960s. In response, the Canadian Radio-television and Telecommunications Commission (CRTC) has done a lot of work in the last decade to give Canadians a chance to voice their opinions and make positive changes for accessibility in the broadcast TV space.<\/p>\n<p style=\"text-align: center;\"><a class=\"btn btn-blue-blank\" href=\"https:\/\/go.3playmedia.com\/wp-aoda\" target=\"_blank\" rel=\"noopener noreferrer\">How the AODA Impacts Online Video \ud83c\udfac<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Closed Captioning for the Deaf and Hard of Hearing<\/h2>\n<p>In 2007, after recognizing the importance of closed captioning, the broadcast industry established two working groups under the direction of the CRTC that were dedicated to the development of closed captions. One group was created for the French TV market, and the other was created for the English TV market \u2013 both groups included representatives from television broadcasters, distributors, groups representing d\/Deaf and hard of hearing individuals, as well as captioning providers.<\/p>\n<p>The goal of these working groups was to form captioning standards that would ensure consistent and reliable closed captioning quality throughout the Canadian broadcasting system. Based on the work done by the two groups, <strong><a href=\"https:\/\/crtc.gc.ca\/eng\/info_sht\/b321.htm\">the CRTC formed policies<\/a><\/strong> that instituted:<\/p>\n<ul>\n<li>Quality and quantity standards for closed captions.<\/li>\n<li>Protocol for monitoring and reporting on captioning quality.<\/li>\n<li>A vehicle for consumers to file complaints regarding closed captioning.<\/li>\n<\/ul>\n<h3><strong>Quantity<\/strong><\/h3>\n<p>The CRTC requires most broadcasters to caption 100% of their programs during a broadcast day, which is defined as the hours between 6am and midnight. They must also ensure that 100% of advertising, sponsorship messages, and promotional content is captioned. Finally, they must provide viewers with closed captioning \u2013 if captions are available \u2013 for all programming aired overnight, which encompasses the hours from midnight to 6am.<\/p>\n<h3><strong>Quality<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-27472 alignright\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-3.jpg\" alt=\"check mark icon hovering above a hand\" width=\"340\" height=\"290\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-3.jpg 710w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-3-300x256.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-3-600x511.jpg 600w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-3-585x498.jpg 585w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-3-176x150.jpg 176w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-3-88x75.jpg 88w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/02\/blog-images-KM-3-174x148.jpg 174w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/><\/strong><\/h3>\n<p>The CRTC has also set quality standards for captioning that include a minimum acceptable level of accuracy, which they define as the <strong><a href=\"https:\/\/crtc.gc.ca\/eng\/info_sht\/b321.htm\">&#8220;level of exactness between [the] captions and the audio content of a program,&#8221;<\/a><\/strong> including correct spelling in pre-recorded content. Several additional policies that high-quality closed captioning must address are:<\/p>\n<ul>\n<li>Limiting lag time<\/li>\n<li>Correcting errors before re-broadcasting the program<\/li>\n<li>Providing sufficient on-screen information<\/li>\n<li>Controlling formatting<\/li>\n<li>Ensuring the captioning of emergency alerts<\/li>\n<\/ul>\n<p>In addition to setting quantity and quality standards, the CRTC requires broadcasters to implement a monitoring system to ensure closed captioning is included in the broadcast signal, and that captions reach the viewer in their original form.<\/p>\n<h4><strong>Measuring accuracy: the Canadian NER model<\/strong><\/h4>\n<p>In Canada, the accuracy of closed captions are measured by the NER model, which is described in-depth in the <strong><a href=\"http:\/\/www.nercanada.ca\/\">Canadian NER Evaluation Guidelines<\/a><\/strong>. The NER model is also popularly used in Europe, and differs from <strong><a href=\"https:\/\/www.3playmedia.com\/blog\/captioning-accuracy-how-to-measure-error-rates\/\">accuracy measurement rates commonly used in the United States<\/a><\/strong>. In the U.S., all errors \u2013 including spelling, punctuation, grammar, speaker identifications, word substitutions, omissions, and more \u2013 are considered in order to obtain a percentage that measures the average accuracy of the closed captions on a piece of media.<\/p>\n<p>The NER model, however, <strong><a href=\"https:\/\/nercanada.ca\/ner-guidelines\">grades each caption error<\/a><\/strong> based on its severity or resulting understandability. Errors are categorized into six types, each with corresponding deduction values of either 0.0, 0.25, 0.5, or 1.0 (a full point deduction).\u00a0In this way, the Canadian NER model functions more as a score than a percentage \u2013 caption accuracy scores begin at 100, and are graded according to the number of errors along with their assigned score deductions.<\/p>\n<p>This being said, Canadian guidelines require broadcasters to target 100% accuracy on pre-recorded programs, while live programming accuracy requirements are more forgiving \u2013 French-language content should target 85% accuracy, while English-language content should target 98% accuracy. In general, it&#8217;s typical for <strong><a href=\"https:\/\/www.3playmedia.com\/blog\/the-human-touch-in-live-captioning-ensures-accuracy-accessibility\/\">live captioning accuracy rates<\/a><\/strong> to be lower than that of pre-recorded content, and the primary difference in standards for French and English audiences in Canada is largely due to the captioning techniques used by and\/or available to each market.<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"btn btn-blue-blank\" href=\"https:\/\/nercanada.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about the NER Evaluation Guidelines<\/a><\/p>\n<h3><strong>Quality Assurance<\/strong><\/h3>\n<p>Since policies like the CRTC&#8217;s captioning standards are so broad, it can be difficult to track compliance. In an effort to continuously improve accessibility for everyone, the CRTC accepts complaints regarding any issues with closed captioning to ensure broadcasters comply with standards. Action can also be taken on behalf of complaints that are made to the CRTC.<\/p>\n<p>When an issue is suspected, the CRTC can request that a broadcasting organization submit monthly accuracy rate calculations to monitor and evaluate their compliance. In a case where it seems there is ongoing noncompliance, the CRTC can impose additional requirements to oversee a broadcaster.<\/p>\n<p>All <strong><a href=\"http:\/\/www.crtc.gc.ca\/eng\/INFO_SHT\/G8.HTM\" target=\"_blank\" rel=\"noopener noreferrer\">broadcasting complaints<\/a><\/strong> must be filed in writing.<\/p>\n<h2>The <em>Let&#8217;s Talk TV<\/em> Initiative<\/h2>\n<p>The 2013-2014 <em>Let&#8217;s Talk TV<\/em> initiative aimed to get the input of the Canadian people and open the conversation regarding what they want to see on TV. In 2015, the CRTC asked Canadians to share their views on three questions in particular:<\/p>\n<ol>\n<li>What do you think about what&#8217;s on television?<\/li>\n<li>What do you think about how you receive television programming?<\/li>\n<li>Do you have enough information to make informed choices and seek solutions if you&#8217;re not satisfied?<\/li>\n<\/ol>\n<p>More than 13,000 people voiced their thoughts and opinions, and the CRTC found that people (a) want access to high-quality content, (b) want value in choice, (c) want to understand what they&#8217;re paying for, and (d) want to know how to settle disputes with their service providers. There were many <a href=\"http:\/\/www.crtc.gc.ca\/eng\/television\/services\/idecisions.htm\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>decisions and outcomes<\/strong><\/a> that came out of the <em>Let&#8217;s Talk TV<\/em> campaign, including future plans for captioning requirements for online videos.<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"btn btn-blue-blank\" href=\"https:\/\/www.3playmedia.com\/2019\/07\/22\/canada-described-video-crtc\/\" target=\"_blank\" rel=\"noopener noreferrer\">Described Video Requirements in Canada \ud83c\udfa7<\/a><\/p>\n<h2><strong>CRTC Captioning in the Online World<\/strong><\/h2>\n<p>As a result of the <em>Let&#8217;s Talk TV<\/em> initiative, the CRTC expects that closed captioning will be extended to online broadcasting in addition to traditional broadcasting in the near future.<\/p>\n<p>Even when content is online, the CRTC:<\/p>\n<ul>\n<li>Expects that if the content had captioning in its original broadcast, it must be captioned when it&#8217;s published online.<\/li>\n<li>Requires that broadcasters report yearly on the availability of captioning for their online content.<\/li>\n<\/ul>\n<hr \/>\n<p style=\"text-align: center;\">Learn about Canada&#8217;s most comprehensive web accessibility standards in the <strong><a href=\"https:\/\/go.3playmedia.com\/wp-aoda\" target=\"_blank\" rel=\"noopener noreferrer\">Accessibility for Ontarians with Disabilities Act (AODA)<\/a><\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-27436 aligncenter\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25.jpg\" alt=\"the Accessibility for Ontarians with Disabilities Act \u2013 an accessible Ontario by 2025, with link to ebook\" width=\"1000\" height=\"286\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25.jpg 1000w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25-300x86.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25-600x172.jpg 600w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25-768x220.jpg 768w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25-585x167.jpg 585w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25-888x254.jpg 888w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25-524x150.jpg 524w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25-262x75.jpg 262w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2019\/07\/CTAs-1000-x-286-25-174x50.jpg 174w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p style=\"text-align: center;\"><em>This blog post was originally published by Elisa Lewis in August 2017, and has since been updated for comprehensiveness, clarity, and accuracy.<\/em><\/p>\n\n\n                                                \n         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nation since the 1960s. In response, the Canadian Radio-television and Telecommunications Commission&#8230;<\/p>\n","protected":false},"author":63,"featured_media":3905,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[133,138],"tags":[],"industry":[],"resource_type":[92],"class_list":["post-15059","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-captioning","category-legislation-compliance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Canadian CRTC Caption Laws: What You Need to Know<\/title>\n<meta name=\"description\" content=\"The CRTC is working to make positive changes for accessibility in the broadcast TV space. 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