{"id":15063,"date":"2019-04-11T17:05:22","date_gmt":"2019-04-11T21:05:22","guid":{"rendered":"https:\/\/www.3playmedia.com\/blog\/captioning-accuracy-how-to-measure-error-rates\/"},"modified":"2025-08-08T21:48:12","modified_gmt":"2025-08-08T21:48:12","slug":"captioning-accuracy-how-to-measure-error-rates","status":"publish","type":"post","link":"https:\/\/www.3playmedia.com\/blog\/captioning-accuracy-how-to-measure-error-rates\/","title":{"rendered":"Captioning Accuracy: How to Measure Error Rates"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-dark alignfull p-post-header has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained has-background is-style-dark--1\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);background-image:url(&#039;\/wp-content\/themes\/core\/assets\/media\/backgrounds\/hero-wave-blog.svg&#039;);background-position:50% 50%;background-size:cover;\">\n\t<div class=\"wp-block-group aligngrid has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<div class=\"wp-block-buttons aligngrid is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t<div class=\"wp-block-button is-style-ghost is-style-reversed is-style-ghost--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/blog\">Blog<\/a><\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\n\t\t<hr class=\"wp-block-separator has-alpha-channel-opacity aligngrid\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0\"\/>\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-columns are-vertically-aligned-center aligngrid is-layout-flex wp-container-core-columns-is-layout-008400e6 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0\">\n\t\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"padding-bottom:0;padding-top:0;\" class=\"is-style-category wp-block-tribe-terms\"><ul class=\"wp-block-tribe-terms__list\"><li class=\"wp-block-tribe-terms__term\"><span class=\"wp-block-tribe-terms__link t-category\">Captioning<\/span><\/li><\/ul><\/div>\n\n\t\t\t\t<h1 style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:0;\" class=\"alignwide wp-block-post-title\">Captioning Accuracy: How to Measure Error Rates<\/h1>\n\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9116416d wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30)\"><div class=\"has-text-align-left wp-block-post-author-name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/elisa\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Elisa Lewis<\/a><\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<p>\u2022<\/p>\n\t\t\t\t\t\n\n\t\t\t\t\t<div class=\"has-text-align-left wp-block-post-date has-10-font-size\"><time datetime=\"2019-04-11T17:05:22+00:00\">April 11, 2019<\/time><\/div><\/div>\n\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"alignfull alignfull wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"571\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/.\/people-working.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-radius:1rem;object-fit:cover;\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/people-working.jpg 1600w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/people-working-300x107.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/people-working-1024x365.jpg 1024w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/people-working-768x274.jpg 768w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/people-working-1536x548.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n                                                <p>We use automated speech recognition (ASR) software to make many of our daily tasks easier. Maybe your morning routine starts with asking Alexa the weather forecast for the day, having Siri transcribe an email or text for you as you dictate on your way into work, or turning on your favorite Netflix show at the end of the day by speaking into the TV remote. In cases like these, ASR will suffice \u2013 but when it comes to closed captioning, we&#8217;ve seen how ASR (when used alone) can decrease overall captioning accuracy and create some <a href=\"https:\/\/www.theatlantic.com\/health\/archive\/2019\/08\/youtube-captions\/595831\/\">serious fails<\/a>.<\/p>\n<p>Caption quality is incredibly important for accessibility purposes, but for many additional reasons as well, including search functionality. When we talk about captioning quality, we often refer to the accuracy rate. This post will discuss what captioning accuracy rate really is\u2013including how it\u2019s measured and what might be missing from the equation.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-16389 alignright\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/target-2.png\" alt=\"Icon of an arrow in the bullseye of the target\" width=\"228\" height=\"242\" \/><\/p>\n<h2><strong>What IS Captioning Accuracy?<\/strong><\/h2>\n<p>Captioning accuracy is made up of two different pieces: Formatted Error Rate (FER) and Word Error Rate (WER). FER is the percentage of word errors when formatting elements such as punctuation, grammar, speaker identification, non-speech elements, capitalization, and other notations are taken into account. For closed captioning, all of these formatting requirements are required to achieve at least a 99% accuracy.<\/p>\n<h2><strong>Common Causes of Captioning Accuracy Errors:<\/strong><\/h2>\n<div class=\"row\">\n<div class=\"column\" style=\"background-color: #deeff5; width: 50%; float: left; padding: 20px 22px 25px 40px;\">\n<h2>Formatting Errors<\/h2>\n<ul>\n<li>Speaker labels<\/li>\n<li>Punctuation<\/li>\n<li>Grammar<\/li>\n<li>Numbers<\/li>\n<li>Relevant non-speech elements<\/li>\n<li>No [INAUDIBLE] tags<\/li>\n<\/ul>\n<\/div>\n<div class=\"column\" style=\"background-color: #deeff5; width: 50%; float: right; padding: 20px 20px 20px 30px;\">\n<h2>Word Errors<\/h2>\n<ul>\n<li>Multiple speakers<\/li>\n<li>Overlapping speech<\/li>\n<li>Background noise<\/li>\n<li>Poor audio quality<\/li>\n<li>False starts<\/li>\n<li>Acoustic errors<\/li>\n<li>&#8220;Function&#8221; words<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h2><strong>Take A Listen Yourself<\/strong><\/h2>\n<p>When relying solely on ASR technology, the accuracy rates are pretty abysmal. Below is an example of a transcript captured by ASR. Listen closely to the audio and compare what you hear with the words shown on the screen. See if you catch any errors. (Hint: There are several!)<\/p>\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/lxfsvh0wt8.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding: 81.56% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 75%; left: 0; position: absolute; top: 0; width: 75%;\">\n<div class=\"wistia_embed wistia_async_lxfsvh0wt8 videoFoam=true\" style=\"height: 100%; position: relative; width: 75%;\">\n<div class=\"wistia_swatch\" style=\"height: 75%; left: 0; opacity: 0; overflow: hidden; position: absolute; top: 0; transition: opacity 200ms; width: 75%;\"><img decoding=\"async\" class=\"aligncenter\" style=\"filter: blur(5px); height: 439px; object-fit: contain; width: 404px;\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/lxfsvh0wt8\/swatch\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3>Notice any captioning accuracy errors?<\/h3>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-16390 alignright\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/listen.png\" alt=\"ear\" width=\"239\" height=\"252\" \/><\/span><\/p>\n<p>There are certainly a number of incorrect words in this clip. Here are a few we found:<\/p>\n<ul>\n<li>New England Aquarium shows up as &#8220;new wing of the Koran.&#8221;<\/li>\n<li>Forester shows up as &#8220;four-story.&#8221;<\/li>\n<li>Because hesitation words are not removed from the transcript, they then spill over into other words, causing many additional inaccuracies.<\/li>\n<\/ul>\n<p>These errors are acoustic errors, meaning that they may sound ok to the ear, but linguistically don&#8217;t make any sense. A human transcriptionist would not make these types of errors.<\/p>\n<p>Another immediately noticeable issue is a lack of punctuation. In this transcript, there are some glaring punctuation and grammar errors including:<\/p>\n<ul>\n<li>Very few periods<\/li>\n<li>Incorrect capitalizations<\/li>\n<li>A lack of notation for speaker changes and speaker ID\u2019s<\/li>\n<\/ul>\n<p>These formatting errors greatly contribute to the inaccuracy of the file and make it not only difficult to understand but simply incorrect. Calculating captioning accuracy rates solely based on the word error rate would be an inaccurate portrayal of the number of issues in the transcript.<\/p>\n<h2><strong>Punctuation Matters!<\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-16398 alignright\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/grandma.png\" alt=\"Grammatical comparison of Let's eat, Grandma! and Let's eat Grandma.\" width=\"315\" height=\"236\" \/>At 3Play, we measure our captioning accuracy <em>including<\/em> punctuation because we understand that incorrect punctuation can change the meaning of language tremendously.<\/p>\n<p>We bet this grandma agrees! \u27a1\ufe0f<\/p>\n<p>Incorrect punctuation can also make it difficult to comprehend a file. In the example clip above, it&#8217;s hard to follow along, know who is speaking, and what they are even referring to because there are so many formatting errors.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\">Add <em>accurate<\/em> captions to your videos today!<\/h3>\n<p>&nbsp;<\/p>\n<p><center><\/center><center><a href=\"https:\/\/www.3playmedia.com\/plans-pricing\/\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15324 aligncenter\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/accurate-captions.png\" alt=\"Get started with accurate captions today, click to learn more!\" width=\"728\" height=\"335\" \/><\/a><\/center>&nbsp;<\/p>\n\n\n                                                \n                                                <hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-bottom:0\"\/>\n                                                \n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6c28011a wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:0;padding-right:0;padding-bottom:0;\">\n\t<p style=\"margin-top:0\">Filed under<\/p>\n\t\n\n<span class=\"wp-block-tribe-terms__empty-msg t-category\">No Tags<\/span><\/div>\n\n\n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-dda23514 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40);\">\n<p style=\"margin-top:0\">About the author<\/p>\n\n\n<div style=\"margin-top:var(--wp--preset--spacing--20);\" class=\"wp-block-post-author\"><div class=\"wp-block-post-author__avatar\"><img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1439da97da9b43d5b48d58116be8bcd72d59d6b10e43e00298f39ab94f88eb5f?s=96&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1439da97da9b43d5b48d58116be8bcd72d59d6b10e43e00298f39ab94f88eb5f?s=192&#038;d=mm&#038;r=g 2x' class='avatar avatar-96 photo' height='96' width='96' \/><\/div><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/elisa\/\" target=\"_self\">Elisa Lewis<\/a><\/p><p class=\"wp-block-post-author__bio\">Elisa Lewis is a Senior Marketing Manager at 3Play Media, where she leads content and brand strategy. She is passionate about accessibility, storytelling, and building connections through communication.<\/p><\/div><\/div><\/div>\n\n\n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-fe217b39 wp-block-group-is-layout-constrained\">\n<p style=\"margin-bottom:0\">Share this page<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-fe217b39 wp-block-group-is-layout-constrained\">\n<p><\/p>\n\n\n\n<ul class=\"wp-block-outermost-social-sharing has-normal-icon-size has-icon-color is-style-logos-only is-content-justification-left is-layout-flex wp-container-outermost-social-sharing-is-layout-95ca00fe wp-block-social-sharing-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--10)\"><li style=\"color: #767676; \" class=\"outermost-social-sharing-link outermost-social-sharing-link-linkedin has-neutral-90-color wp-block-outermost-social-sharing-link\">\n\t<a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.3playmedia.com%2Fblog%2Fcaptioning-accuracy-how-to-measure-error-rates%2F&#038;title=Captioning%20Accuracy%3A%20How%20to%20Measure%20Error%20Rates\" aria-label=\"Share on LinkedIn\" rel=\"noopener nofollow\" target=\"_blank\" class=\"wp-block-outermost-social-sharing-link-anchor\">\n\t\t<svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg>\t\t<span class=\"wp-block-outermost-social-sharing-link-label screen-reader-text\">\n\t\t\tShare on LinkedIn\t\t<\/span>\n\t<\/a>\n<\/li>\n\n\n<li style=\"color: #767676; 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Maybe your morning routine starts with asking Alexa the weather forecast for the day, having Siri transcribe an email or text for you as you dictate on your way into work, or turning on your favorite Netflix show at the&#8230;<\/p>\n","protected":false},"author":19,"featured_media":5031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[133],"tags":[],"industry":[],"resource_type":[92],"class_list":["post-15063","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-captioning"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Closed Captioning Accuracy: How to Measure Error Rates<\/title>\n<meta name=\"description\" content=\"Click to learn more about closed captioning accuracy rates, including how they&#039;re measured and 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