{"id":15069,"date":"2019-01-31T14:46:25","date_gmt":"2019-01-31T19:46:25","guid":{"rendered":"https:\/\/www.3playmedia.com\/blog\/captioning-training-content\/"},"modified":"2025-08-08T21:51:59","modified_gmt":"2025-08-08T21:51:59","slug":"captioning-training-content","status":"publish","type":"post","link":"https:\/\/www.3playmedia.com\/blog\/captioning-training-content\/","title":{"rendered":"Captioning for Training Content"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-dark alignfull p-post-header has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained has-background is-style-dark--1\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);background-image:url(&#039;\/wp-content\/themes\/core\/assets\/media\/backgrounds\/hero-wave-blog.svg&#039;);background-position:50% 50%;background-size:cover;\">\n\t<div class=\"wp-block-group aligngrid has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<div class=\"wp-block-buttons aligngrid is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t<div class=\"wp-block-button is-style-ghost is-style-reversed is-style-ghost--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/blog\">Blog<\/a><\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\n\t\t<hr class=\"wp-block-separator has-alpha-channel-opacity aligngrid\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0\"\/>\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-columns are-vertically-aligned-center aligngrid is-layout-flex wp-container-core-columns-is-layout-008400e6 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0\">\n\t\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"padding-bottom:0;padding-top:0;\" class=\"is-style-category wp-block-tribe-terms\"><ul class=\"wp-block-tribe-terms__list\"><li class=\"wp-block-tribe-terms__term\"><span class=\"wp-block-tribe-terms__link t-category\">Captioning<\/span><\/li><\/ul><\/div>\n\n\t\t\t\t<h1 style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:0;\" class=\"alignwide wp-block-post-title\">Captioning for Training Content<\/h1>\n\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9116416d wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30)\"><div class=\"has-text-align-left wp-block-post-author-name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/jaclyn3playmedia-com\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Jaclyn Lazzari<\/a><\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<p>\u2022<\/p>\n\t\t\t\t\t\n\n\t\t\t\t\t<div class=\"has-text-align-left wp-block-post-date has-10-font-size\"><time datetime=\"2019-01-31T14:46:25+00:00\">January 31, 2019<\/time><\/div><\/div>\n\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"alignfull alignfull wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"550\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/.\/rendered-9-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-radius:1rem;object-fit:cover;\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/rendered-9-1.jpg 1400w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/rendered-9-1-300x118.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/rendered-9-1-1024x402.jpg 1024w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/rendered-9-1-768x302.jpg 768w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n                                                <p><img decoding=\"async\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/Training-1.png\" alt=\" \" width=\"250\" align=\"right\" vspace=\"20\" \/><\/p>\n<p>Companies supplying video training content to employees, to applicants, or even to customers are legally obligated to provide accurate closed captions.<\/p>\n<p>Under Title II of the <a href=\"https:\/\/www.3playmedia.com\/resources\/white-papers\/wp-ada\/\" target=\"_blank\" rel=\"noopener noreferrer\">Americans with Disabilities Act (ADA)<\/a>, employers are prohibited from discriminating by disability. By law, employers must provide reasonable accommodations for applicants and employees with a disability; that means employers must include closed captions with their training content.<\/p>\n<h2>EEOC vs. FedEx Ground<\/h2>\n<p>Unfortunately, some companies have learned this fact the hard way. In 2014, <a href=\"https:\/\/www.3playmedia.com\/2016\/03\/15\/fedex-ground-sued-by-eeoc-nad-for-ada-violation\/\" target=\"_blank\" rel=\"noopener noreferrer\">FedEx Ground Package System, INC.<\/a> (FedEx Ground) was sued by the U.S. Equal Employment Opportunity Commission (EEOC) for violating the ADA.<\/p>\n<p>FedEx did not provide American Sign Language (ASL) interpreters or closed captioned training videos for situations like new-hire orientations for applicants and safety meetings for employees.<\/p>\n<p>As a company that supplies video training content, how can you avoid a lawsuit like the one filed against FedEx? You must comply with the ADA and practice due diligence when selecting a captioning vendor. Even companies that purchase training content are responsible for ensuring it\u2019s captioned; therefore, companies may refuse to buy third-party content that isn\u2019t already accessible.<\/p>\n<p><center><a href=\"https:\/\/www.3playmedia.com\/2016\/03\/15\/fedex-ground-sued-by-eeoc-nad-for-ada-violation\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/EEOC-v.-FedEx.png\" alt=\"Read more about the EEOX vs. FedEx Ground case.\" width=\"700\" \/><\/a><\/center><\/p>\n<hr \/>\n<p>Below, we discuss what is important to look for in a captioning solution, challenges you may face, and specific vendor features to look for.<\/p>\n<h2>What is important to companies distributing training content?<\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>ADA Compliance<\/strong><br \/>\nAs discussed above, companies must comply with Title II of the ADA &#8211; meaning, they must provide closed captions for their training content. Captioning should be a priority for companies, not only to avoid a potential lawsuit, but also to ensure that employees with disabilities are able to engage and interact with important training material fully. When seeking a captioning solution for training content, companies should consider vendors that provide ADA compliant captions. Compliant captions must be accurate and contain as few errors as possible. The industry standard is 99% accuracy, so it&#8217;s important to aim for that level of caption quality.<br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/Training-3.png\" alt=\" \" width=\"100\" align=\"right\" hspace=\"10\" vspace=\"15\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>User Experience<\/strong><br \/>\nOften, training content is robust and time-sensitive, making it difficult to commit to memory. Still, employers expect employees to retain pertinent information and later apply it to their job functions. Companies look for ways to make their training content more visually stimulating to encourage viewers to focus and retain information. The key is to include engaging tools within the training content that will help with comprehension and focus. In one <a href=\"https:\/\/www.3playmedia.com\/resources\/industry-studies\/student-uses-of-closed-captions-and-transcripts\/\" target=\"_blank\" rel=\"noopener noreferrer\">study<\/a> on student uses of closed captions, 52% of respondents indicated that captions improved their comprehension of the content, and 20% said it increased their engagement with the material. If captions work this well for educational purposes, who\u2019s to say they won\u2019t work the same way for training?<br \/>\n<\/span><\/li>\n<\/ul>\n<h2>What challenges do companies distributing training content face?<\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Budget<\/strong><br \/>\nMost companies have a comprehensive financial plan for their business, and that includes budgeting for different projects. Captioning training content isn\u2019t free, and companies must find a solution that fits within their captioning budget. Captioning in-house is typically unrealistic, since it&#8217;s time-consuming and resource heavy. In that case, companies must look for a captioning vendor that offers accurate closed captions at competitive prices.<br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/Training-5.png\" alt=\" \" width=\"125\" align=\"right\" vspace=\"15\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Translation<\/strong><br \/>\nFor companies who employ a diverse set of employees, it\u2019s important that things don\u2019t get lost in translation in the training process. Many employees may not be native English speakers; therefore, training content may need to be available in their first languages. In the U.S., <a href=\"https:\/\/www.3playmedia.com\/2019\/01\/28\/why-you-need-to-caption-spanish-video-on-the-web\/\" target=\"_blank\" rel=\"noopener noreferrer\">Spanish is the second most spoken language<\/a>, but depending on your workforce you may need to provide other caption translations.<br \/>\n<\/span><\/li>\n<\/ul>\n<h2>Which vendor features are important for companies distributing training content?<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/1-17.png\" alt=\" \" width=\"100\" align=\"right\" hspace=\"10\" vspace=\"15\" \/><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Guaranteed Accuracy<\/strong><br \/>\n3Play Media\u2019s captioning process combines automatic speech recognition technology with human editing, enabling us to <a href=\"https:\/\/www.3playmedia.com\/solutions\/how-it-works\/process\/\" target=\"_blank\" rel=\"noopener noreferrer\">guarantee 99% accuracy<\/a> on all caption and transcript files. If a customer feels their file is below that standard, we will work to fix it.<br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Translation Services<\/strong><br \/>\n3Play Media provides <a href=\"https:\/\/www.3playmedia.com\/solutions\/services\/translation-subtitling\/\" target=\"_blank\" rel=\"noopener noreferrer\">translation services<\/a>, offering translation for nearly two dozen languages such as Arabic, French, Spanish, and Hebrew. Translations are done by professional linguists so you can rest assured that the translations are accurately communicating your training content.<br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Interactive Transcript<\/strong><br \/>\nVideos may be engaging on their own, but sometimes they need added features to keep viewers watching. Our <a href=\"https:\/\/www.3playmedia.com\/solutions\/features\/plugins\/3play-plugin\/\" target=\"_blank\" rel=\"noopener noreferrer\">3Play Plugin<\/a> has an interactive transcript feature which allows users to search and navigate the video in a new way. Not only does an interactive transcript make training content more engaging, but it also makes it accessible.<br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2-18.png\" alt=\" \" width=\"125\" align=\"right\" hspace=\"10\" vspace=\"15\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Playlist Search<\/strong><br \/>\nWhen it comes to training content, there\u2019s no such thing as being too engaging. 3Play Media offers <a href=\"https:\/\/www.3playmedia.com\/solutions\/features\/plugins\/playlist-search\/\" target=\"_blank\" rel=\"noopener noreferrer\">Playlist Search<\/a>, which allows viewers to search across an entire video library. This plugin puts all of your videos into one place and displays them in a visually appealing format. For example, if an employee needs to look up safety material, all they need to do is type \u201csafety\u201d into the search bar, and all relevant training content will appear in the search results.<br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Competitive Pricing<\/strong><br \/>\n3Play Media wants to work with companies to make their training content accessible and recognize that many companies may have a captioning budget. We offer competitive pricing and have three different <a href=\"https:\/\/www.3playmedia.com\/plans-pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">pricing plans<\/a> from which to choose: Express, Pro, and Enterprise. The plan you choose will depend on the unique needs of your company.<br \/>\n<\/span><\/li>\n<\/ul>\n<h2>Companies Using 3Play Media for Training Content<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/Oracle_logo.png\" alt=\"Oracle logo png\" width=\"250\" align=\"right\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Oracle<\/strong><br \/>\nOracle University, an on-demand video training program, captions 100% of their training content. In the webinar, <a href=\"https:\/\/www.3playmedia.com\/resources\/recorded-webinars\/wbn-06-06-2018-training-videos-oracle\/\" target=\"_blank\" rel=\"noopener noreferrer\">Improving Engagement and Comprehension of Training Videos the Oracle Way<\/a>, Oracle\u2019s Ben Labrum discusses how adding captions and interactive transcripts to videos lead to greater student comprehension and engagement.<br \/>\n<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><center><a href=\"https:\/\/www.3playmedia.com\/solutions\/services\/captioning\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/Training-CTA-1.png\" alt=\"Get started today or learn more about captioning your training content.\" width=\"600\" \/><\/a><\/center><\/p>\n\n\n                                                \n                                                <hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-bottom:0\"\/>\n                                                \n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6c28011a wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:0;padding-right:0;padding-bottom:0;\">\n\t<p style=\"margin-top:0\">Filed under<\/p>\n\t\n\n<span class=\"wp-block-tribe-terms__empty-msg t-category\">No Tags<\/span><\/div>\n\n\n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-dda23514 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40);\">\n<p style=\"margin-top:0\">About the author<\/p>\n\n\n<div style=\"margin-top:var(--wp--preset--spacing--20);\" class=\"wp-block-post-author\"><div class=\"wp-block-post-author__avatar\"><img alt='' src='https:\/\/secure.gravatar.com\/avatar\/ccafd10ecd051ad481b21a8d5b72f190203aeb9c3c0584abb5e949cb925d5631?s=96&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/ccafd10ecd051ad481b21a8d5b72f190203aeb9c3c0584abb5e949cb925d5631?s=192&#038;d=mm&#038;r=g 2x' class='avatar avatar-96 photo' height='96' width='96' \/><\/div><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/jaclyn3playmedia-com\/\" target=\"_self\">Jaclyn Lazzari<\/a><\/p><p class=\"wp-block-post-author__bio\">Jaclyn is a marketing professional at 3Play Media with 7+ years in the video accessibility space. When she\u2019s not at work, she\u2019s exploring coastal New England, baking with seasonal ingredients, or enjoying football Sundays with her family.<\/p><\/div><\/div><\/div>\n\n\n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-fe217b39 wp-block-group-is-layout-constrained\">\n<p style=\"margin-bottom:0\">Share this page<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-fe217b39 wp-block-group-is-layout-constrained\">\n<p><\/p>\n\n\n\n<ul class=\"wp-block-outermost-social-sharing has-normal-icon-size has-icon-color is-style-logos-only is-content-justification-left is-layout-flex wp-container-outermost-social-sharing-is-layout-95ca00fe wp-block-social-sharing-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--10)\"><li style=\"color: #767676; \" class=\"outermost-social-sharing-link outermost-social-sharing-link-linkedin has-neutral-90-color wp-block-outermost-social-sharing-link\">\n\t<a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.3playmedia.com%2Fblog%2Fcaptioning-training-content%2F&#038;title=Captioning%20for%20Training%20Content\" aria-label=\"Share on LinkedIn\" rel=\"noopener nofollow\" target=\"_blank\" class=\"wp-block-outermost-social-sharing-link-anchor\">\n\t\t<svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg>\t\t<span class=\"wp-block-outermost-social-sharing-link-label screen-reader-text\">\n\t\t\tShare on LinkedIn\t\t<\/span>\n\t<\/a>\n<\/li>\n\n\n<li style=\"color: #767676; 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Under Title II of the Americans with Disabilities Act (ADA), employers are prohibited from discriminating by disability. By law, employers must provide reasonable accommodations for applicants and employees with a disability; that means employers&#8230;<\/p>\n","protected":false},"author":23,"featured_media":8855,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[133],"tags":[],"industry":[131,142],"resource_type":[92],"class_list":["post-15069","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-captioning"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Everything You Need to Know About Captioning for Training Content | 3Play Media<\/title>\n<meta name=\"description\" content=\"When it comes to captioning training content, what is important and what should companies look for in a captioning vendor?\" \/>\n<meta name=\"robots\" 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