{"id":15114,"date":"2017-03-15T00:00:00","date_gmt":"2017-03-15T04:00:00","guid":{"rendered":"https:\/\/www.3playmedia.com\/blog\/higher-education-institutions-understand-legal-obligations-closed-caption-videos\/"},"modified":"2025-09-17T22:06:47","modified_gmt":"2025-09-17T22:06:47","slug":"higher-education-institutions-understand-legal-obligations-closed-caption-videos","status":"publish","type":"post","link":"https:\/\/www.3playmedia.com\/blog\/higher-education-institutions-understand-legal-obligations-closed-caption-videos\/","title":{"rendered":"Do Higher Education Institutions Understand Their Legal Obligations to Closed Caption Videos?"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-dark alignfull p-post-header has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained has-background is-style-dark--1\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);background-image:url(&#039;\/wp-content\/themes\/core\/assets\/media\/backgrounds\/hero-wave-blog.svg&#039;);background-position:50% 50%;background-size:cover;\">\n<div class=\"wp-block-group aligngrid has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-buttons aligngrid is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost is-style-reversed is-style-ghost--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/blog\">Blog<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity aligngrid\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0\"\/>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center aligngrid is-layout-flex wp-container-core-columns-is-layout-008400e6 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"padding-bottom:0;padding-top:0;\" class=\"is-style-category wp-block-tribe-terms\"><ul class=\"wp-block-tribe-terms__list\"><li class=\"wp-block-tribe-terms__term\"><span class=\"wp-block-tribe-terms__link t-category\">Captioning<\/span><\/li><\/ul><\/div>\n\n<h1 style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:0;\" class=\"alignwide wp-block-post-title\">Do Higher Education Institutions Understand Their Legal Obligations to Closed Caption Videos?<\/h1>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9116416d wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30)\"><div class=\"has-text-align-left wp-block-post-author-name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/elisa\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Elisa Lewis<\/a><\/div>\n\n\n<p>\u2022<\/p>\n\n\n<div class=\"has-text-align-left wp-block-post-date has-10-font-size\"><time datetime=\"2017-03-15T00:00:00+00:00\">March 15, 2017<\/time><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"alignfull alignfull wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"550\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/.\/11-21-2016-student-captioning-use-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-radius:1rem;object-fit:cover;\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/11-21-2016-student-captioning-use-1.jpg 1400w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/11-21-2016-student-captioning-use-1-300x118.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/11-21-2016-student-captioning-use-1-1024x402.jpg 1024w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/11-21-2016-student-captioning-use-1-768x302.jpg 768w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<p>\u00a0<\/p>\n<p>Between <a href=\"https:\/\/www.3playmedia.com\/learn\/accessibility\/accessibility-laws\/\" target=\"_blank\" rel=\"noopener noreferrer\">the ADA, Rehabilitation Act, and state laws<\/a>, most, if not all, higher education institutions in the US are legally required to provide closed captioning for recorded lectures, online courses, class materials, and other video content used for teaching and learning. However, despite the legal obligation to do so, the implementation of closed captioning has proven to be challenging for many colleges and universities.<\/p>\n<p>Dr. Katie Linder, Research Director at Oregon State University Ecampus Research Unit, in collaboration with <a href=\"https:\/\/www.3playmedia.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">3Play Media<\/a>, conducted the largest IRB-approved study on institutional implementation of closed captioning. Titled \u201c<a href=\"https:\/\/www.3playmedia.com\/resources\/recorded-webinars\/\" target=\"_blank\" rel=\"noopener noreferrer\">Implementation of &amp; Solutions for Closed Captioning in U.S. Institutions of Higher Education<\/a>,\u201d the study collected data from 47 colleges and universities nationwide. The results of the study, which are discussed in this blog, paint a clear picture of the confusion and inconsistencies around the legal requirements of captioning, and point to several areas for opportunity and improvement.<\/p>\n<h2>Study Questions and Results<\/h2>\n<h4>Understanding the Laws<\/h4>\n<p>One of the questions in the study asked, \u201cHow confident are you that you understand the legal requirements for your institution to be in compliance with federal and state laws regarding closed captions?\u201d The majority of respondents, about 81%, selected that they were either \u201cconfident\u201d or \u201cvery confident\u201d that they understand what their institution\u2019s legal obligation to caption is. Only fewer than a handful of respondents said that they were \u201cunconfident\u201d or \u201cvery unconfident\u201d that they understand these laws.<\/p>\n<p>After answering this question, respondents were then asked to describe their understanding of what it means for their institution to be in compliance with the laws at the federal and state level. About 51% said that being in compliance with the laws would require them to proactively caption all videos. However, as you can see by the varying answers in the graph below, there is a lot of confusion in regard to what closed captioning laws require for institutions of higher education.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/what-does-being-in-compliance-mean.png\" alt=\"Graph Showing What Being In Compliance Means\" \/><\/p>\n<p>Given their differing understandings of <a href=\"https:\/\/www.3playmedia.com\/2013\/09\/11\/white-paper-2014-roadmap-web-accessibility-in-higher-education\/\" target=\"_blank\" rel=\"noopener noreferrer\">how the laws apply<\/a>, participants were also asked the extent to which they feel their institutions are meeting closed captions requirements. A whopping 79% of survey participants believed their institution was only <em>partially<\/em> meeting requirements for closed captioning, and only slightly more than 15% answered that they believe their institution is either <em>meeting<\/em> or <em>exceeding<\/em> requirements. These results are alarming, as it seems a number of institutions of higher education are aware that closed captioning laws exist, but are unaware of the implications of these laws at their institutions.<\/p>\n<p>Want to better understand what laws apply to your institution? Take our quiz, \u201c<a href=\"https:\/\/www.3playmedia.com\/resources\/quizzes\/what-captioning-laws-apply-to-you\/higher-education\/\" target=\"_blank\" rel=\"noopener noreferrer\">What Captioning Laws Apply To You?<\/a>\u201d<\/p>\n<h4>Why Institutions Are Captioning<\/h4>\n<p>In addition to learning how institutions perceive the requirements of closed captioning laws, we were also interested in finding out what drives institutions to caption their videos. We asked respondents if captioning was part of a greater campus-wide initiative. For the\u00a0majority\u00a0of\u00a0institutions, the answer was either no or that they weren\u2019t sure. For about a quarter of respondents, they\u00a0did\u00a0report\u00a0having\u00a0a\u00a0campus-wide\u00a0initiative\u00a0around\u00a0closed captioning. In fact, the top two reasons for captioning on campuses are to be in compliance with the laws and to avoid potential litigation. It was interesting to find out that being compliant with the laws is the top reason institutions caption videos, as this directly contradicts the prior question which determined that 79% of respondents believed their institutions only partially meet requirements for closed captioning. It is clear that educating individuals at these institutions on the requirements of closed captioning laws is necessary in order to make sure that everyone at these institutions can gain a correct and accurate understanding of what the laws are. Understanding the legal requirements will in turn allow these institutions to create a consistent and strategic process for implementing these laws and captioning videos.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/reasons-why-institutions-implement-closed-captions.png\" alt=\"Why Institutions Are Captioning\" \/><\/p>\n<h4>How Are Institutions Monitoring their Compliance?<\/h4>\n<p>With the majority of these institutions citing compliance with the law as the top reason for captioning, we wanted to better understand how institutions\u00a0are\u00a0monitoring\u00a0their\u00a0compliance.\u00a0We asked participants, and discovered that over 50% of the institutions are in fact <em>not<\/em>\u00a0monitoring\u00a0compliance. Another 20%\u00a0were\u00a0not\u00a0sure if it\u2019s being monitored.\u00a0That leaves only\u00a0a\u00a0little\u00a0over\u00a0a\u00a0quarter\u00a0of\u00a0the\u00a0institutions\u00a0in this study\u00a0which are\u00a0monitoring\u00a0their compliance\u00a0with\u00a0closed\u00a0captioning. This points to a pretty significant issue, as being compliant with the laws is the\u00a0top\u00a0reason\u00a0for\u00a0most institutions to close\u00a0caption their videos. Without a way to accurately measure their success in meeting this goal, the effort to meet compliancy is pretty much futile. However, as previously mentioned, the first step in being able to measure the set goal is understanding what the requirements for being compliant with the laws are.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/03-14-2017-disconnect-with-compliance.jpg\" alt=\"Where Is the Disconnect With Compliance?\" \/><\/p>\n<h4>Why Institutions Are Not Captioning<\/h4>\n<p>In addition to asking participants why their institutions caption, we thought knowing why institutions are <em>not<\/em> captioning videos might give more insight into the challenges and inconsistencies with captioning. As it turns out, the most common reason for not captioning is a lack of general awareness. Other common reasons include \u201cbudget not existing,\u201d \u201cstaffing is inadequate,\u201d \u201cit\u2019s unclear whose responsibility it is,\u201d and \u201cthere isn\u2019t buy-in of administration to caption videos.\u201d A number of institutions also pointed out the time (19 respondents) and financial (18 respondents) burdens of implementing closed captioning as reasons why it was not occurring on their campus.<\/p>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/03-15-2017-why-institutions-are-not-captioning-graph.png\" alt=\"Why Institutions Are Not Captioning\" \/><\/p>\n<h2>Conclusions<\/h2>\n<p>What we see in this study is that people understand on a basic level that there are legal requirements to provide captions. Additionally, several of the findings in this study have determined that\u00a0institutions believe captioning to be\u00a0necessary. However, the responses also provide evidence that there is significant confusion about the legal requirements of closed captioning of videos, and what being in compliance with these laws actually looks like. The chart below details precisely where there\u2019s a disconnect. 81% of institutions are confident they understand the legal obligation to caption. 51% of respondents say their legal obligation is to proactively caption all videos. However, only 15% say they\u2019re meeting or exceeding requirements, and only 8% are captioning all their videos.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/03-10-2017-where-is-the-disconnect-funnel-chart.jpg\" alt=\"Where Is The Disconnect Funnel Chart\" width=\"500px\" height=\"375px\" \/><\/p>\n<h2>Places for Improvement<\/h2>\n<p>The legal requirements around closed captioning for institutions of higher education should be more clearly outlined. Institutions should be provided with clarification regarding what must be done <a href=\"https:\/\/www.3playmedia.com\/2015\/03\/24\/reactive-to-proactive-web-accessibility-in-higher-education\/\" target=\"_blank\" rel=\"noopener noreferrer\">proactively and reactively<\/a> concerning the creation of closed captions for students who require accommodations. Once clarification of the law occurs, they should be communicated and discussed by representatives from several departments to ensure that there\u2019s a clear and consistent understanding across the institution, not just among several individuals. Institutions should also create and follow processes and protocols for monitoring closed captioning implementation. One way to do monitor this closely is by creating systems to inventory video creation.<\/p>\n<p>From promotional videos to course material, videos serve a multitude of purposes for institutions of higher education. Reviewing institutional processes for implementing closed captions would increase efficiency and awareness of institutional solutions for closed captioning for videos.<\/p>\n<p style=\"text-align: center;\">__<\/p>\n<p>You can see highlighted stats from the report on the study landing page and download the full 70-page study at the link below.<\/p>\n<p>\u00a0<\/p>\n<center><a href=\"https:\/\/www.3playmedia.com\/resources\/research-studies\/institutional-solutions-for-closed-captioning\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/institutional-research-study-cta.jpg\" alt=\"Download the Study CTA\" \/><\/a><\/center><center><\/center>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-bottom:0\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6c28011a wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:0;padding-right:0;padding-bottom:0\">\n<p style=\"margin-top:0\">Filed under<\/p>\n\n\n<span class=\"wp-block-tribe-terms__empty-msg t-category\">No Tags<\/span><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-dda23514 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40)\">\n<p style=\"margin-top:0\">About the author<\/p>\n\n\n<div style=\"margin-top:var(--wp--preset--spacing--20);\" class=\"wp-block-post-author\"><div class=\"wp-block-post-author__avatar\"><img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1439da97da9b43d5b48d58116be8bcd72d59d6b10e43e00298f39ab94f88eb5f?s=96&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1439da97da9b43d5b48d58116be8bcd72d59d6b10e43e00298f39ab94f88eb5f?s=192&#038;d=mm&#038;r=g 2x' class='avatar avatar-96 photo' height='96' width='96' \/><\/div><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/elisa\/\" target=\"_self\">Elisa Lewis<\/a><\/p><p class=\"wp-block-post-author__bio\">Elisa Lewis is a Senior Marketing Manager at 3Play Media, where she leads content and brand strategy. 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However, despite the legal obligation to do so, the implementation of closed&#8230;<\/p>\n","protected":false},"author":19,"featured_media":12115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[133,138],"tags":[],"industry":[130],"resource_type":[92],"class_list":["post-15114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-captioning","category-legislation-compliance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibility Requirements for Higher Education Institutions<\/title>\n<meta name=\"description\" content=\"Discrepancies, confusion, and inconsistencies of implementing solutions for closed captioning on US institutions of higher education\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.3playmedia.com\/blog\/higher-education-institutions-understand-legal-obligations-closed-caption-videos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Do Higher Education Institutions Understand Their Legal Obligations to Closed Caption Videos?\" \/>\n<meta property=\"og:description\" content=\"Discrepancies, confusion, and inconsistencies of implementing solutions for closed captioning on US institutions of higher education\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.3playmedia.com\/blog\/higher-education-institutions-understand-legal-obligations-closed-caption-videos\/\" \/>\n<meta property=\"og:site_name\" content=\"3Play Media\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/3PlayMedia\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-15T04:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-17T22:06:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/.\/11-21-2016-student-captioning-use-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"550\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Elisa Lewis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@3playmedia\" \/>\n<meta name=\"twitter:site\" content=\"@3playmedia\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elisa Lewis\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.3playmedia.com\/blog\/higher-education-institutions-understand-legal-obligations-closed-caption-videos\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.3playmedia.com\/blog\/higher-education-institutions-understand-legal-obligations-closed-caption-videos\/\"},\"author\":{\"name\":\"Elisa Lewis\",\"@id\":\"https:\/\/www.3playmedia.com\/#\/schema\/person\/07aac1426e59f43a5aab406ee063ede8\"},\"headline\":\"Do Higher Education Institutions Understand Their Legal Obligations to Closed Caption Videos?\",\"datePublished\":\"2017-03-15T04:00:00+00:00\",\"dateModified\":\"2025-09-17T22:06:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.3playmedia.com\/blog\/higher-education-institutions-understand-legal-obligations-closed-caption-videos\/\"},\"wordCount\":1203,\"publisher\":{\"@id\":\"https:\/\/www.3playmedia.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.3playmedia.com\/blog\/higher-education-institutions-understand-legal-obligations-closed-caption-videos\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/.\/11-21-2016-student-captioning-use-1.jpg\",\"articleSection\":[\"Captioning\",\"Legislation &amp; 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