{"id":15181,"date":"2023-08-01T15:00:25","date_gmt":"2023-08-01T19:00:25","guid":{"rendered":"https:\/\/www.3playmedia.com\/blog\/problem-using-auto-captions-education\/"},"modified":"2025-08-11T16:34:25","modified_gmt":"2025-08-11T16:34:25","slug":"problem-using-auto-captions-education","status":"publish","type":"post","link":"https:\/\/www.3playmedia.com\/blog\/problem-using-auto-captions-education\/","title":{"rendered":"The Problem with Using Auto Captions in Higher Education"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-dark alignfull p-post-header has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained has-background is-style-dark--1\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);background-image:url(&#039;\/wp-content\/themes\/core\/assets\/media\/backgrounds\/hero-wave-blog.svg&#039;);background-position:50% 50%;background-size:cover;\">\n\t<div class=\"wp-block-group aligngrid has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<div class=\"wp-block-buttons aligngrid is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t<div class=\"wp-block-button is-style-ghost is-style-reversed is-style-ghost--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/blog\">Blog<\/a><\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\n\t\t<hr class=\"wp-block-separator has-alpha-channel-opacity aligngrid\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:0\"\/>\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-columns are-vertically-aligned-center aligngrid is-layout-flex wp-container-core-columns-is-layout-008400e6 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:0\">\n\t\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div style=\"padding-bottom:0;padding-top:0;\" class=\"is-style-category wp-block-tribe-terms\"><ul class=\"wp-block-tribe-terms__list\"><li class=\"wp-block-tribe-terms__term\"><span class=\"wp-block-tribe-terms__link t-category\">Live Captioning<\/span><\/li><\/ul><\/div>\n\n\t\t\t\t<h1 style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:0;\" class=\"alignwide wp-block-post-title\">The Problem with Using Auto Captions in Higher Education<\/h1>\n\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9116416d wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30)\"><div class=\"has-text-align-left wp-block-post-author-name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/3playmedia\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">3Play Media<\/a><\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<p>\u2022<\/p>\n\t\t\t\t\t\n\n\t\t\t\t\t<div class=\"has-text-align-left wp-block-post-date has-10-font-size\"><time datetime=\"2023-08-01T15:00:25+00:00\">August 1, 2023<\/time><\/div><\/div>\n\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"alignfull alignfull wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"500\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/education.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-radius:1rem;object-fit:cover;\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/education.jpg 1400w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/education-300x107.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/education-1024x366.jpg 1024w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/education-768x274.jpg 768w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n                                                <hr \/>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong><span style=\"font-size: x-large;\"><a href=\"https:\/\/www.3playmedia.com\/resources\/recorded-webinars\/wbnr-07-27-2023-real-time\/\" target=\"_blank\" rel=\"noopener\">Real-Time Captioning in Higher Education [Free Webinar]<\/a><\/span><\/strong><\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Higher educational institutions have a responsibility to ensure accessible learning materials for their students, including providing accurately captioned videos. The question is, are institutions that rely on auto captions providing truly accessible content?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the <\/span><a href=\"https:\/\/go.3playmedia.com\/soc-2023\"><span style=\"font-weight: 400;\"><strong>2023 State of Captioning<\/strong><\/span><\/a><span style=\"font-weight: 400;\">, which measures captioning behaviors across industries, 45% of respondents reported using auto captions for educational content. But institutions that only use auto captions for recorded videos are not necessarily delivering on accessibility.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As the use of <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.3playmedia.com\/blog\/captioning-transcription-higher-education\/\">captioning in classrooms<\/a><\/strong><\/span> continues to grow, institutions must strive to meet accessibility standards. So, do auto captions meet quality standards? How accurate are they? Why might auto captions in higher education be problematic for recorded and live video content? In this blog, we\u2019ll answer these questions and more.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why Auto Captions in Higher Education Present a Problem for Students<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Auto captions use automatic speech recognition (ASR) technology to transcribe audio and synchronize text with videos to create closed captions. Platforms like YouTube offer auto captioning tools for free, which is why auto captions are often so appealing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-29809\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-2-150x150.jpg\" alt=\"null\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-2-150x150.jpg 150w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-2-300x300.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-2-75x75.jpg 75w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-2.jpg 165w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-2.jpg 220w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-2-174x174.jpg 174w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-2.jpg 500w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, using ASR on its own to generate captions for recorded videos is detrimental to the accuracy of the captions. In the <\/span><a href=\"https:\/\/go.3playmedia.com\/rs-2023-asr\"><span style=\"font-weight: 400;\"><strong>2023 State of Automatic Speech Recognition<\/strong><\/span><\/a><span style=\"font-weight: 400;\">, which analyzes the general state of speech-to-text technology as it applies to the task of captioning and transcription, even the most accurate solutions on the market could only achieve up to 93% accuracy for non-specialized content with great audio quality, and most engines tested scored considerably lower. Higher education classes are often on complex subjects with difficult terminologies, such as medical school lectures, that aren&#8217;t often transcribed accurately with ASR.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, many conditions must be present to reach that limited accuracy, such as little or no background noise, minimal grammatical errors, minimal mispronunciations, and excellent audio quality. If any of the critical audio conditions aren\u2019t met, auto caption accuracy can drop as low as 57.5%, according to our 2023 report. That means that out of every ten words, between five and six words could be captioned incorrectly. With that low of an accuracy rate, viewers must follow along with confusing and often inaccurate information.<\/span><\/p>\n<p><b>The key to 99% or higher caption accuracy is human involvement.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">ASR can be a useful tool for accurate captions since it does the bulk of the transcribing work. Once an auto captioning tool generates a rough transcript for recorded video content, a human should conduct quality assurance and make necessary edits to ensure caption accuracy.<\/span><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><span class=\"su-highlight\" style=\"background:#DEEFF5;color:#000000\">&nbsp;<a href=\"https:\/\/www.3playmedia.com\/resources\/recorded-webinars\/wbnr-07-27-2023-real-time\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>Learn about real-time captioning in higher education<\/u><\/a>\u00a0\u27a1\ufe0f&nbsp;<\/span>\n<hr \/>\n<h2>Caption Accuracy Goes a Long Way, Especially in Higher Education<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-29811\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-4-150x150.jpg\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-4-150x150.jpg 150w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-4-300x300.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-4-75x75.jpg 75w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-4.jpg 165w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-4.jpg 220w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-4-174x174.jpg 174w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-4.jpg 500w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The importance of digital media in education is increasing as more educators use videos in their curricula. Educational videos may come in the form of recorded lectures, study materials, and recorded presentations. All of that content must be accessible, which means it should be accurately captioned.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For educational content, accuracy is especially critical. Students who are deaf or hard of hearing rely on captions to consume video materials for their courses. Without accurate captions, these students are left with an inequitable learning experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>The other aspect to consider is that accurate captions benefit all students<\/strong>, and <\/span><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.ofcom.org.uk\/consultations-and-statements\/category-1\/accessservs\">80% of people who use captions are not deaf or hard of hearing<\/a><\/strong><\/span><span style=\"font-weight: 400;\">. Many students without disabilities utilize captions as a tool to improve their learning, comprehension, and focus. One <\/span><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/go.3playmedia.com\/usfsp-captions-transcripts-study\">study by the University of Florida St. Petersburg<\/a><\/strong><\/span><span style=\"font-weight: 400;\"> found that <\/span><span style=\"font-weight: 400;\">42% of students use closed captions<\/span><span style=\"font-weight: 400;\"> to help maintain focus.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the very least, accurate captions are a powerful learning tool that helps all students. At the very most, accurate captions are what allow students with hearing disabilities to have equal opportunities in learning environments. These two reasons should serve as a strong motivation for institutions to rethink their auto-caption use and to ensure high-quality, accessible captions for all recorded video content.<\/span><\/p>\n<h3>Caption Accuracy as a Legal Standard<\/h3>\n<p>Recent legal cases have deemed <a href=\"https:\/\/www.3playmedia.com\/blog\/harvard-settlement-3play-media-caption-quality\/\" target=\"_blank\" rel=\"noopener noreferrer\">accurate captions as a legal expectation for educational institutions<\/a>.<\/p>\n<p>In 2015, the NAD filed a class-action lawsuit against Harvard University for allegedly violating the Americans with Disabilities Act and the Rehabilitation Act by failing to provide accurate and comprehensive captioning for online educational videos.<img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-29808\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-1-150x150.jpg\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-1-150x150.jpg 150w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-1-300x300.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-1-75x75.jpg 75w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-1.jpg 165w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-1.jpg 220w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-1-174x174.jpg 174w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/Higher-ed-icon-1.jpg 500w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/p>\n<p>The case between the NAD and Harvard was unique because it brought forth issues with the accuracy and comprehensiveness of the university\u2019s captions.<\/p>\n<p>After four years of litigation, on November 27, 2019, the <a href=\"https:\/\/www.3playmedia.com\/blog\/harvard-mit-sued-captioning-violation-ada-rehabilitation-act\/\" target=\"_blank\" rel=\"noopener noreferrer\">NAD and Harvard University settled<\/a>. The settlement contained specific requirements for caption accuracy, citing that captions should be on par with 3Play Media\u2019s 99% accuracy rate.<\/p>\n<div class=\"su-quote su-quote-style-default su-quote-has-cite\"><div class=\"su-quote-inner su-u-clearfix su-u-trim\">In the case of video files, to overlay or externally embed synchronized visual text for speech and, consistent with WCAG 2.1 AA, provide nondialogue audio information needed to understand the program content, including sound effects, music, laughter, speaker identification, and location on a digital media file at an accuracy rate equal to that offered by a vendor captioning service such as 3PlayMedia and in a manner consistent with industry standards regarding synchronicity, completeness, and proper placement;<span class=\"su-quote-cite\"><a href=\"https:\/\/creeclaw.org\/wp-content\/uploads\/2019\/11\/NAD-v-Harvard-Consent-Decree.pdf\" target=\"_blank\">Case 3:15-cv-30023-KAR Document 201-1<\/a><\/span><\/div><\/div>\n<p>The outcome of the NAD v. Harvard case (as well as the <a href=\"https:\/\/www.3playmedia.com\/blog\/nad-v-mit-settlement\/\" target=\"_blank\" rel=\"noopener noreferrer\">NAD v. MIT case<\/a>) has set a legal precedent regarding caption accuracy. The new guidelines for Harvard and MIT may be a strong motivator for other institutions to focus on caption quality and move away from solely relying on auto captions.<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.3playmedia.com\/resources\/recorded-webinars\/wbnr-07-27-2023-real-time\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-29812\" src=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar.jpg\" alt=\"Watch the webinar: Real-Time Captioning in Higher Education\" width=\"1000\" height=\"286\" srcset=\"https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar.jpg 1000w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar-300x86.jpg 300w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar-600x172.jpg 600w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar-768x220.jpg 768w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar-585x167.jpg 585w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar-888x254.jpg 888w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar-524x150.jpg 524w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar-262x75.jpg 262w, https:\/\/www.3playmedia.com\/wp-content\/uploads\/2020\/04\/real-time-captioning-webinar-174x50.jpg 174w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p><em>This blog was originally published in April 2020 by Jaclyn Leduc and has since been updated for accuracy, clarity, and comprehensiveness.<\/em><\/p>\n\n\n                                                \n                                                <hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-bottom:0\"\/>\n                                                \n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-6c28011a wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:0;padding-right:0;padding-bottom:0;\">\n\t<p style=\"margin-top:0\">Filed under<\/p>\n\t\n\n<span class=\"wp-block-tribe-terms__empty-msg t-category\">No Tags<\/span><\/div>\n\n\n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-dda23514 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40);\">\n<p style=\"margin-top:0\">About the author<\/p>\n\n\n<div style=\"margin-top:var(--wp--preset--spacing--20);\" class=\"wp-block-post-author\"><div class=\"wp-block-post-author__avatar\"><img alt='' src='https:\/\/secure.gravatar.com\/avatar\/077af0eed48d15985c692daeff79eaff223726049f53bd6ef9a51ffb76629ed1?s=96&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/077af0eed48d15985c692daeff79eaff223726049f53bd6ef9a51ffb76629ed1?s=192&#038;d=mm&#038;r=g 2x' class='avatar avatar-96 photo' height='96' width='96' \/><\/div><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\"><a href=\"https:\/\/www.3playmedia.com\/blog\/author\/3playmedia\/\" target=\"_self\">3Play Media<\/a><\/p><p class=\"wp-block-post-author__bio\"><\/p><\/div><\/div><\/div>\n\n\n\n                                                \n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-fe217b39 wp-block-group-is-layout-constrained\">\n<p style=\"margin-bottom:0\">Share this page<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-fe217b39 wp-block-group-is-layout-constrained\">\n<p><\/p>\n\n\n\n<ul class=\"wp-block-outermost-social-sharing has-normal-icon-size has-icon-color is-style-logos-only is-content-justification-left is-layout-flex wp-container-outermost-social-sharing-is-layout-95ca00fe wp-block-social-sharing-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--10)\"><li style=\"color: #767676; 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The question is, are institutions that rely on auto captions providing truly accessible content? In the 2023 State of Captioning, which measures captioning behaviors across industries, 45% of respondents&#8230;<\/p>\n","protected":false},"author":63,"featured_media":2892,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[139],"tags":[],"industry":[130],"resource_type":[92],"class_list":["post-15181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-live-captioning"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Problem with Using Auto Captions in Higher Education<\/title>\n<meta name=\"description\" content=\"In one survey, 45% of respondents reported using auto captions in higher education. 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